Privacy Policy

1. INTRODUCTION
1.1. This document sets out the privacy policy of Explore and Learn Pty Ltd ACN 671946857 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). This Privacy Policy will explain how we store, maintain, use and disclose personal information. By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy. 

1.2. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

 

2. PERSONAL INFORMATION WE COLLECT
  The personal information we collect may include the following:
  (a)    name
  (b)    mailing or street address;
  (c)    email address;
  (d)    telephone number and other contact details;
  (e)    age;                                                                                                                                                                          

  (f)     date of birth;
  (g)    gender
  (h)    year level
  (i)    credit card or other payment information;
  (j)    information in connection with client surveys, questionnaires and promotions;
  (k)   any other information provided by you to us via our website or our online presence, or otherwise   required by us or provided by you.
 

3. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information either directly from you, or from third parties, including where you:
  (a)    contact us through our website;
  (b)    receive services from us;
  (c)    submit any of our online sign up forms;
  (d)    communicate with us via email, telephone, SMS, social applications (such as Instagram or Facebook) or otherwise;
  (e)    interact with our website, social applications, services, content and advertising; 
3.1. We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small text files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
      

4. USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
  (a)    to provide services or information to you;
  (b)    for record keeping and administrative purposes;
  (c)    when you provide information to us in any way (including by completing a form, disclosing information over the phone or via email, or providing us a business card)
  (d)   when you request information about us, our products or our services
  (f)    when you visit or fill in a form on our Website   

  (g)    to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; 
  (h)    when you submit a job application to us

 

5. STORING AND USING PERSONAL INFORMATION

5.1. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

5.2. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

6. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
6.1. If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
6.2. If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 

7. COMPLAINTS

If you wish to share your concerns about how we handle your personal information held by us, please contact us. We will investigate your concerns promptly and respond to you within a reasonable timeframe.

 

8. CONTACT US
For further information about our privacy policy, to access or correct your personal information or raise a concern, please contact us by emailing us at info@exploreandlearn.com.au